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Return Policy

Customer Satisfaction Guaranteed

Noritake has been manufacturing fine quality tableware for over 100 years. Special care is taken to produce the exquisite patterning and detail that Noritake is known for around the world. It is our desire that all Noritake customers be completely satisfied with their purchase.


To that end, if you are not completely satisfied with your purchase you may return it to us for a complete refund, minus any original shipping charges.


Please note:
This policy is for NoritakeChina.com purchases only. If your purchase was made elsewhere, please contact the original point of purchase for their return policy.


Return Instructions

In order to expedite your return, please follow the instructions below:

  • Pack all unused items into the original boxes – in addition, all items must retain their original UPC stickers.
  • Pack inner item boxes into shipping cartons for travel to our warehouse.
  • Place a copy of the original packing slip inside the shipping carton detailing the reason for return and whether the return is for credit or exchange.
  • Mark the outside of the box “Internet Order Return”
  • Ship the carton/cartons to:
    • Noritake Co., Inc. 1000 Crossgate Rd. Port Wentworth, GA 31407
  • Returns should be made within 30 days of receipt of original shipment.
  • Return shipping charges will not be refunded.


Defective Item Return

For return of defective items please follow the instructions below:

  • Pack unused defective item/items into the original boxes.
  • Pack boxes into a shipping carton for travel to our warehouse.
  • Contact Noritake Customer Service at 1-800-562-1991, ext. 1, Monday through Friday 9am to 5pm ET for a return shipping label and product reorder.
    • A UPS call tag will be issued to pick up your package
    • A reorder will be placed to replace your defective item


Broken item Replacement

Any item that is broken during the initial shipment for orders placed on NoritakeChina.com will be replaced to you at no charge. Please contact Noritake Customer Service at 1-800-562-1991, ext. 1 to report any breakage received. Instructions for return of your broken item will be given at that time and a replacement item will be ordered and shipped to you at no charge.