For information on pattern dishwasher and microwave safety, click here.
- Contact Noritake
- Dishwasher & Microwave Info
- Noritake History
- What is China?
- Breakage Replacement Program
- Product Care & Use
- Product Storage
- Why Register Your Pattern?
- Register Your Pattern
- Gift Registry
- Shipping Information
- FAQ
- Legal & Privacy
- Privacy Policy
- Return Policy
- Noritake Collectors
- Vintage/Retired Patterns
- Appraisals
- Glossary
- Sign Up for Emails
- Videos
Return Policy
Customer Satisfaction Guaranteed
Noritake has been manufacturing fine quality tableware for over 100 years. Special care is taken to produce the exquisite patterning and detail that Noritake is known for around the world. It is our desire that all Noritake customers be completely satisfied with their purchase.
To that end, if you are not completely satisfied with your purchase you may return it to us for a complete refund, minus any original shipping charges.
Return Instructions
In order to expedite your return, please follow the instructions below:
- Pack all unused items into the original boxes – in addition, all items must retain their original UPC stickers.
- Pack inner item boxes into shipping cartons for travel to our warehouse.
- Place a copy of the original packing slip inside the shipping carton detailing the reason for return and whether the return is for credit or exchange.
- Mark the outside of the box "Internet Order Return"
- Ship the carton/cartons to:
- Noritake Co., Inc. 1000 Crossgate Rd. Port Wentworth, GA 31407
- Returns should be made within 30 days of receipt of original shipment.
- Original and return shipping charges will not be refunded.
Defective Item Return
For return of defective items please follow the instructions below:
- Returns of defective items should be made within 30 days of receipt of original shipment.
- Pack unused defective item/items into the original boxes.
- Pack boxes into a shipping carton for travel to our warehouse.
- Contact Noritake Customer Service for a return shipping label and product reorder.
- A call tag will be issued to pick up your package
- A reorder will be placed to replace your defective item
Broken item Replacement
Any item that is broken during the initial shipment for orders placed on NoritakeChina.com will be replaced to you at no charge. Please contact Noritake Customer Service immediately to report any breakage received. Instructions for return of your broken item will be given at that time and a replacement item will be ordered and shipped to you at no charge.
Sign In
Create New Account